Shipping policy
Shipping Methods & Carriers
We ship using the following carriers based on the delivery type:
- Australia Post Standard & Express – Available for home addresses.
All products can also be picked up from our Keilor Park VIC location upon request.
Signature & Contactless Delivery
Where a signature is required, customers must sign the delivery person’s scanner to confirm receipt. If you are unwell or prefer a contactless delivery, you may request this option.
Order Processing & Dispatch Times
- Orders are processed daily at 11 AM.
- Orders placed before 10 AM (excluding weekends and public holidays) will be dispatched within 24 Hours.
- All other orders will be shipped within 1-3 business days.
Estimated Delivery Times
- Standard orders are expected to arrive within 2-7 business days.
- Orders to WA and remote areas may take 8-14 business days.
- Express Post is available for faster delivery, though next-day delivery is not guaranteed due to Australia Post delays.
Tracking & Missed Deliveries
- Once your order has shipped, you will receive an email with a tracking number.
- If a delivery is missed by Australia Post, a card will be placed in your letterbox with pickup details from the nearest Post Office.
- We recommend using the AusPost App to track your orders, except for bulky deliveries handled by Direct Freight Express.
Shipping Costs & Additional Fees.
- Additional postage and handling surcharges may apply for orders over 5kg or sent outside major metropolitan and regional centres.
- For large or commercial orders, please contact info@fissman.com.au for a shipping quote.
Incorrect Address & Order Amendments
- If you enter incorrect address details, please contact us immediately to correct the issue before dispatch.
- Unfortunately, once the order is with the shipping carrier, we are unable to make changes.
For any further inquiries regarding shipping, please contact our customer service team at info@fissman.com.au.