Returns And Warranty

 

Under our Returns & Refund Policy, you may return or exchange an item if it is:

  • In the original packaging, including instruction manuals and all accessories.
  • Unused and in its original condition.
  • Returned within 7 days of purchase.

 What do we need from you?

  • Proof of purchase (original purchase receipt to your nominated email address).

Do we offer replacements or exchanges?

  • Yes, we do. If you have received a damaged or defective item due to manufacturing fault , we will happily send you a replacement of the same item or a refund .

Returns and warranty

Credits and Refunds will depend on the manufacturer’s warranty policies. To apply please email info@fissman.com.au and our team will get back to you. Returns must be packaged in original packaging and sent to the address below for checking and approval. Response time frame is 48 hours after receiving return. FISSMAN AUSTRALIA Head Office is 50 Concorde Drive, Keilor Park, Victoria, 3042. 

 

Return to Sender Policy – FISSMAN

If your parcel is returned to Fissman ANZ, the following policy applies:

Re-shipping the Order:

If your order is returned to us and you wish to have it re-sent, a $15 re-shipping fee will apply. This fee covers the cost of shipping the parcel back to you.

Return Without Notification:

If your parcel is returned to us without prior notice or email communication, you will be responsible for covering:

  • Any return costs charged by the courier.

We recommend notifying us immediately if you experience delivery issues to avoid unnecessary charges.

Store Credit Option:

If you prefer not to pay the re-shipping fee, we are happy to issue a store credit equal to the value of your order (excluding shipping).

Important Notes:

  • This policy applies to parcels returned due to incorrect address details, failed delivery attempts, or unclaimed packages.
  • Original shipping fees are non-refundable.